Pay As You Go reactive call outs (existing customers only)

This call out service is exclusively for existing customers (meaning having purchased the  appliance from FWC)

Price start from

£99.00 Everywhere in England outside of London

And from £149 covering within M25 and central London

Got no access to card payment Please call 01827 870098 or email customercare@filtered-watercoolers.co.uk to add the charge to your existing account .

Our call out team will attend a call out Monday - Friday excluding bank holidays to carry out assessment of your faulty machine and repair on site.

Call out charge from £99.00  -  £149 excluding parts (includes the 1st 15 mins on site)

Extra time on site charge at £15.00 per 15 minutes

Are you currently wondering if you really need to change your water filter? The answer is most likely yes if your unit is over 6 month or more old. Changing your filter is critical to maintaining the cleanliness of your drinking water. We can carry out any routing service whilst carrying out reactive call out.

 
What happens if I don’t change the filter in my water cooler

An unchanged filter could hold nasty toxins that can alter the taste of your water and cause damage to the water cooler unit, and more important your health and wellbeing.

If you think of the water cooler filter like the air filter within your car, think of how your car engine’s performance would be affected if you did not perform the proper maintenance on it at regular intervals. Changing your water cooler filter is the same.

Who is responsible for setting interval when it takes place

Manufacturer recommendations for changing the water cooler filters are important to follow as they are made in the interest of ensuring that you are always enjoying great tasting water within safe parameters. Brands such as AA First, Crystal, Billi, Zip and Borg & Overström use filter specifically engineered units for peak performance within the specified parameters of our 6 monthly filter visit changes.

Can I tell when my filters is ready for changing

Although the filtered water may look, and taste clean, it may be harbouring a build-up of harmful substances contained within an old ot expired filter , some even now have a use by date.

Changing the filter will minimise risk of your system of ever having  contaminants reach you glass and help maintain the quality of taste to help avoid future issues with higher risk un filtered contaminated water.

Who is responsible for setting the standards

As the owner of your water cooler it is your choice on whether you change your filter, but if you decide not to change , then you’ll need to be prepared to deal with the some common issues . Imagine coming in to work one day and your team drink a cool glass of water, once you take a sip to refresh your pallet you’ll never know if saving that money had changed your the risk of quality of water making it to your coolers and your glass.

How to protect your investment

An unchanged water filter can sometimes produce water with a foul odour or a strange taste. A dirty or clogged water filter can also affect the mechanical actions within your water cooler, such as the dispense solenoid valves. A mains fed water dispenser is a significant investment and really should be treated as such.

How often should the water filters be changed? 

Manufacturers recommend changing water cooler filters every 6 months to help customers avoid build-up and damage to their water cooler unit, but it is ultimately up to the owner to decide when the best time to change your filter is. If you’ve spent a large quantity of money on your water dispenser and you want to make sure it is kept in the best condition, your best next step is to change your filter as directed by the manufacturer and your water cooler supplier. Want  independent advice from the industry watchdog see more here https://twha.co.uk/about/standards/ 

Many of our products are available in stock and ready for delivery next day when ordered before midday the day before.

For machines, if you select our installation service, our install team are always on hand to assist with the plumbing and electrics to make your installation complete and compliant with WHA. Once ordered, we'll contact you to agree a convenient delivery and installation date.

As one of the UK’s leading hydration specialists. FWC have built a reputation for quality products backed by an impressive 100-day money back guarantee.

Our guarantee means you can buy with confidence, knowing that our products will give you many years of assured use, giving you peace of mind and a sense of security.

Of course, there’s little point having quality products if it isn’t backed up by quality service. At FWC we make it our mission to ensure that each and every one of our customers receives such a high quality, personal service from us that they become a customer for life.

In fact, if you’re experiencing a problem, we settle for nothing less than guaranteeing to fix your machine within 24 hours of it being reported to us.

We will beat any like for like quote, meaning that if you are currently looking for a competitive price for a water cooler, coffee machine, tap, boiler, or accessory your search is over. When you buy from FWC you can be confident that our price is the best it can possibly be.